F.A.Q.
Please allow 7-10 business days for USA ground orders. Express orders allow 3 – 5 business days.
Once you’ve placed your order, be sure to check your inbox. We’ll send you updates along the way. The following shipping options are available:
A few more things to consider:
• Free continental U.S. Ground shipping for orders that total $100 or more
(excluding Alaska, Guam and Puerto Rico, before taxes & after discounts)
• We ship to APO addresses or P.O. boxes, however, delayed handling time is expected
• International orders will ship via USPS, UPS, FedEx or DHL and there may be additional duties, fees or taxes at the time of delivery
• Please expect potential increased delays during heavy sale periods and holidays
We ship to anywhere on the globe. Orders placed in countries outside the contiguous United States or Canada, may require additional information at checkout, verification during order processing and may take longer to be dispatched. All domestic and international orders will ship either USPS, UPS or DHL. At this time, we ship to APO addresses or P.O. boxes, however there may be slight delays with handling time.
Ground shipping is free for orders delivered within the continental USA totaling $100 USD or more (before taxes) after discounts and promotion codes are applied. Orders placed after 2:00PM EST will ship the next business day.
Shipping outside of continental USA and to international destinations will be charged in USD at international shipping rates, reflected at checkout. Arrival dates cannot be guaranteed. The following US states and territories are outside of “continental USA”: Alaska, Hawaii, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands. Customers may be responsible for additional customs charges and other local sales taxes/VAT.
US SALES TAX
If purchasing billing address is in the state of Georgia, sales tax will be calculated at checkout.
CANADIAN SALES TAX
Unless otherwise stated, all online prices do not reflect shipping and handling charges and, when applicable, federal and provincial sales taxes. If applicable, separate charges for shipping, handling and taxes will be shown on the Order Confirmation page. Shipping charges are taxable.
All the needed information can be found here.
Sometimes the following situations can occur with deliveries marked as delivered:
• A neighbor, roommate or maybe the doormen in your building may have accepted the package on your behalf
• The postal carrier left the package somewhere discreet to prevent it from being stolen
• The postal carrier marked the package as delivered a few days in advance
If you still can’t find the package, please double-check your shipping address on your order confirmation to ensure that the order was shipped to the correct address.
If the package hasn’t shown up after 3 business days, please reach out to [email protected] with your order number and we can help you file a claim with the shipping provider.
Disclaimer: Shipping providers can take up to 10 to 15 business days to process a claim. We are not responsible for lost, undelivered, delayed or damaged packages.